At [Nashik Digital Marketing Agency], we prioritize client satisfaction and are committed to delivering high-quality digital marketing services. However, we understand that there may be circumstances requiring a cancellation or refund. Our policy is designed to be transparent and fair to both parties.
Cancellation Policy
- Service Cancellation by Client:
- Clients may request a cancellation of ongoing digital marketing services by notifying us in writing via email.
- Cancellation requests should be made at least [3 days] before the next billing cycle to avoid being charged for the upcoming period.
- Cancellation by [Your Agency Name]:
- We reserve the right to cancel services if terms of the agreement are violated, including non-payment or misuse of deliverables.
- In such cases, the client will be notified in writing, and no refunds will be provided for work already completed.
- Impact of Cancellation:
- Upon cancellation, all active campaigns, content development, and other marketing activities will be halted immediately.
- Access to digital assets, reports, or proprietary tools provided during the service will be revoked.
Refund Policy
- Eligibility for Refunds:
- Refunds are only applicable for services that have not been initiated or delivered as per the agreed timeline.
- Custom services or projects that require significant upfront planning or development are generally non-refundable once work has commenced.
- Non-Refundable Services:
- Fees for consulting sessions, strategy planning, and completed deliverables are non-refundable.
- Third-party expenses, such as advertising spend on platforms like Google Ads or Facebook, are non-refundable as they are paid directly to third-party vendors.
- Refund Request Process:
- To request a refund, clients must send a written request to [nashikdigitalmarketingagency@gmail.com] with detailed reasons for the request.
- Our team will review the request and respond within [7 business days]. If approved, refunds will be processed within [7 business days].
Exceptions and Special Cases
- In case of project delays due to unforeseen circumstances or technical issues from our end, a partial refund or service credit may be offered as a goodwill gesture.
- Disputes or grievances related to service delivery will be reviewed on a case-by-case basis to ensure fair resolution.
Contact Us
For any questions or assistance related to our cancellation and refund policy, please reach out to us:
- Email: [nashikdigitalmarketingagency@gmail.com]
- Phone: [9763694382]
- Address: [Office No F-55, 1st Floor, Business Square, Canada Corner, Nashik]
Changes to Cancellation and Refund Policy
We reserve the right to update this policy periodically to reflect changes in our services or business practices. Clients are encouraged to review this page for the latest information.
By using our services, you agree to our cancellation and refund terms. We are dedicated to ensuring transparency and customer satisfaction at every step.
